Shipping & Returns
Last updated: July 2026
Shipping
Where we ship from
IRIX products are fulfilled from our EU-based warehouse in Poland. All stock is held within the European Union — orders do not cross EU customs borders for EU customers, which means no import duties or customs delays for deliveries within the EU.
Delivery times
Standard delivery within the EU: 3–5 business days from dispatch via DHL. For deliveries within Bulgaria, last-mile delivery is handled by Econt, Speedy, or Pigeon Express.
Orders are typically processed and dispatched within 1–2 business days of payment confirmation. You will receive a tracking number by email once your order ships.
Payment methods
We currently accept card payments via Stripe. Cash on Delivery (COD) is available for Bulgarian orders via Econt, Speedy, and Pigeon Express.
Shipping outside the EU
We currently ship within the European Union only.
Discreet packaging
All orders are shipped in plain, secure outer packaging. Product labeling complies with research-use-only requirements and does not appear on external shipping packaging.
Lost or damaged shipments
If your order arrives damaged or does not arrive within the expected delivery window, contact us within 48 hours of the expected delivery date at hello@irix.bio with your order number and photographic evidence where applicable.
Returns
No returns on research compounds
All research compound sales are final. Returns are not accepted. This is standard practice for research-grade materials and is consistent with the research-use-only nature of our products.
If your order arrives damaged or incorrect, contact hello@irix.bio within 48 hours of delivery with photographic evidence and we will resolve it.
Order cancellation
You may cancel your order before it has been dispatched by contacting us at hello@irix.bio with your order number. Once an order has shipped, it cannot be cancelled.
Contact
For any shipping questions: hello@irix.bio